Should You Put Employees First?
should you put Employees First? Inspire, Engage, and Focus on the Heart of Your Organization by Donna Cutting.
Customer Service Books
“Winning on Purpose” Reminds Businesses of Where Profits Come From
Winning on Purpose: the unbeatable strategy of loving customers reminds businesses of where profits come from.
Ignore Your Customers (And They’ll Go Away): A Customer Service Playbook
This book shows how NOT to let your customers go away -- and how to attract more through great customer service. Practical tips, techniques to follow.
Experience My Brand Ties Customer Service Efforts to Profitability
Experience My Brand provides leaders and managers with an improved method for tying customer service efforts to business goals.
Customer LLC: Moving From Social Media Hype to Deeper Customer Expertise
Customer LLC urges small businesses to stop chasing likes and retweets by offering suggestions for marketing strategies that go beyond a momentary click.
You Need to Have The Heart of Hospitality to Create a 5-Star Hotel Experience
What transforms a hotel from a temporary location away from home into a five-star experience? This book claims it's having the heart of hospitality.
Design, Measure, and Improve Your Customer Experience With The Customer Experience Book
Businesses now know more about their customers but are they missing something deeper? The author of The Customer Experience Book believes that we are.
The Relationship Engine Helps Keep Humans in the Business Equation
The Relationship Engine helps leaders understand the impact of not taking the "human" part of the business equation into account.
What Customers Expect is Good Service, What Customers Crave Are Awesome Experiences
The book, What Customers Crave, is declaring war on the old way of providing customer service, everything from long lines to restrictive return policies.
Instagram Introduces Two New Features that Borrow From Periscope and Snapchat
Two new Instagram features for November 2016 borrow functionality from other social platforms: live video and disappearing photos and videos.
“Matchmakers:” Connecting with Customers in the Age of Platforms
Matchmakers looks at some disrupting multi-sided platforms that are bucking all conventional business trends.
Beyond Advertising: Creating Value Through All Customer Touchpoints
Beyond Advertising takes a look at what the industry may look like in the future and how a business can take use that information today.
